Gemini Gemini Enterprise + Agent Platform

10 AI use cases with Gemini Enterprise and Agent Platform

Use cases we designed and implemented on Google Cloud , combining Gemini Enterprise as an agent layer for the entire workforce and Agent Platform as the engine for custom agents—featuring memory, RAG, execution, and observability. We started with three real-world projects.

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Three projects that are already underway

01
Executive productivity

AI operational brain for leadership and teams

A system that connects documentation, email, tickets, CRM, BI, and internal repositories to understand the full context of an account, project, or issue. It does more than just answer questions: it prepares briefs, reports, proposals, plans, post-mortems, and next steps—and can launch approved tasks in actual systems.

Concrete example

A sales director asks, "Prepare me for tomorrow's meeting with Client X." The system reviews emails, documents, open issues, product usage, recent reports, and internal notes. Within seconds, it returns a briefing covering context, risks, opportunities, and next steps. If approved, it creates tasks in the CRM or Jira and saves the summary to Drive.

Gemini Enterprise Agent Platform (RAG + agents) Google Workspace
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02
Process automation

Agents that execute end-to-end processes

Agents who receive a case, break it down into steps, validate rules and data, query various systems, request approval when required, execute the change, and ensure complete traceability. An end-to-end automated business workflow, with control and auditing.

Concrete example

A claim or supplier onboarding request is received. The agent reviews the case, consults internal policies, checks for missing information, cross-references data between the ERP and CRM, drafts a recommended decision, requests human approval, updates the system, sends emails, opens tasks, and closes the case with a full audit trail.

Agent Platform Cloud Workflows Pub/Sub
03
Customer service

24/7 multimodal support center

Voice, chat, and video assistants for web, apps, WhatsApp, or call centers, capable of understanding natural language, switching languages, using tools, querying systems, and escalating to a human agent when necessary. They function as a 24/7 digital reception.

Concrete example

A customer calls or writes to inquire about an order or an issue. The assistant understands the request, responds via voice or text, consults internal systems, and resolves most cases without human intervention. If it detects anger or a sensitive situation, it transfers the call to a human agent, providing a summary of the full context.

Conversational Agents Customer Engagement Suite Speech-to-Text
04
Document management

Document platform that reads, decides, and acts

Invoices, contracts, claims, forms, policies, or files. The solution extracts, classifies, validates, detects anomalies, proposes a decision, routes items to the appropriate reviewer, updates systems, and archives everything with full traceability. The result: a significant portion of the manual review and data entry work is eliminated.

Concrete example

An invoice arrives in a mailbox. The system extracts key fields, compares them against business rules and master data, detects any anomalies, determines whether to proceed or flag the item for review, loads the information into the ERP, archives the document, and creates an audit trail.

Document AI Cloud Functions BigQuery
05
Business Intelligence

Business and financial analyst with agents

An agent that answers questions about real business data using natural language, explains anomalies, drafts narratives, prepares reports, and outlines next steps. Management stops requesting reports from the data team and queries the data directly.

Concrete example

The CFO asks, "Why has the margin in Andalusia dropped this week?" The agent queries BigQuery , cross-references sales, discounts, inventory, incidents, and costs, and returns a response featuring a narrative, tables, and key drivers. It then generates the weekly report and prepares charts ready for the committee.

BigQuery Looker Gemini Enterprise
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06
Data engineering

Agent-augmented data team

An agent layer that accelerates the data team's work: it proposes pipelines, generates SQL or Dataform code, suggests tests, documents datasets, helps diagnose failures, and answers questions about the data. The data team spends less time on repetitive tasks and more on high-value work.

Concrete example

A product manager requests a weekly dataset showing returns by channel and country. One agent proposes the pipeline, generates the code, suggests validations, documents the dataset, and prepares a draft PR for review. Another agent answers questions about that data on Slack .

BigQuery Dataform Data Engineering Agent
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07
Predictive optimization

Real-time prediction and decision-making

It goes beyond mere reporting: systems that predict demand, inventory, staffing, pricing, or risk, and transform those predictions into recommendations or direct actions. Forecasting, bidding, and optimization with a measurable impact on the bottom line.

Concrete example

A retail chain wants to know how many staff members are needed per store on Saturday, which products to restock, and where sales are being left on the table. The solution predicts demand, detects anomalies, recommends actions, and can trigger proposals for purchasing, stock relocation, or staff scheduling.

Agent Platform (ML) BigQuery ML Looker
08
Computer vision

Visual AI for retail, field operations, and quality

Solutions that interpret images or video to detect low stock, defects, non-compliance, or maintenance needs, and automatically trigger the appropriate action.

Concrete example

A staff member walks along a shelf with a mobile phone and takes a photo. The system recognizes products, detects gaps, pricing errors, or planogram issues, and instantly provides a recommended action. On the shop floor or in the warehouse, it detects defects or reading errors and automatically opens a task.

Vision AI Agent Platform (AutoML) Cloud Run
09
Security and compliance

Agent-assisted security and compliance

Agents that investigate alerts, gather evidence, correlate signals, review configurations, and provide an explained conclusion for human review—with full control and traceability. Especially useful in regulated sectors, as it combines AI with auditing and compliance.

Concrete example

Instead of analysts chasing alerts one by one, an agent gathers logs, permissions, recent changes, and evidence, investigates the case, and provides a structured explanation covering risk, context, and recommended action. It can also check for deviations from internal policies or regulatory requirements.

Google Security Operations Security Command Center Agent Platform
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10
Legacy automation

Automation of legacy interfaces without API

Systems where, today, a person logs in, navigates, copies and pastes data, validates information, and manually clicks various buttons. An agent can operate that interface visually, execute the sequence, and maintain a complete record of the actions taken—including validations and traceability.

Concrete example

A company uses a legacy application without APIs to record transactions. Currently, a person spends hours each day entering data, reviewing fields, copying information from other systems, and filling out forms. An agent performs this same process in an assisted or semi-autonomous manner, with validations at every step.

Agent Platform Cloud Run Gemini (multimodal)

Which of these cases fits your company?

We conduct a 2-hour workshop to identify the use cases with the greatest impact and ROI for your business. No obligation.

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Frequently Asked Questions

What do I need to get started with an AI use case?+

You don't need Google Workspace ; Gemini Enterprise also works with Microsoft 365 Most of these use cases employ Gemini Enterprise as the user layer and Agent Platform as the engine. We conduct an initial 2-hour workshop to identify the 3–5 use cases with the greatest impact and ROI for your company.

How long does it take to implement a use case?+

A functional PoC (proof of concept) can be ready in 2–4 weeks. Full production implementation depends on complexity: a customer service assistant can be operational in 6–8 weeks, while a complete document processing system takes 2–3 months.

Is my data safe with these agents?+

Yes. Data remains in the Google Cloud region of your choice—such as the EU—is not used to train Google models, and you control access permissions. Gemini Enterprise offers VPC-SC, CMEK, and Access Transparency for regulated sectors.

Do I need an in-house data science team?+

Not for most of these cases. Gemini Enterprise allows you to create agents and automated workflows without code using Workflow Builder. For more advanced use cases (predictive models, computer vision), we develop and deploy the models on Agent Platform. Your team uses them; we build and maintain them.

What is the difference between Gemini Enterprise and Agent Platform?+

Gemini Enterprise is the user layer: agents accessible to all employees, a conversational interface, and integration with Workspace. Agent Platform (formerly Vertex AI ) is the AI engine: RAG, memory, an advanced agent runtime, custom ML, fine-tuning, and observability. They complement each other— Gemini Enterprise for day-to-day tasks, and Agent Platform for use cases requiring deep customization.